Frequently Asked Questions

As soon as you join BriteChild®, we ask you to complete a profile for each child. After that, you can start asking questions -  if you are a member - or booking video consultations, and our team will begin helping you find answers right away.

Yes. BriteChild® provides parents with practical strategies and child online video consultations under Medicare, NDIS or as a private client.  However, the psychology services we provide through the telehealth consultations are not suitable for everyone.

At our discretion if you deem a client unsuitable may cease providing consultations to a child or staff member of a school and refer you to a third party who may better address their needs; and

It depends. BriteChild® aims to provide regular and fast intervention. To do that, we rely on a range of professional who are assigned to your specific questions and needs each time.

We can support most social, emotional, and behavioral concerns, like anxiety, social skills, sleep issues, emotional regulation, behaviour management, and parenting. We have access to thousands of experts and go to great lengths to find the right information for you.

Yes, we charge a flat fee per family during our introductory pricing.

We currently work with children aged aged 7 to 18. However, we can work with parents who have children under the age of 7.

Yes, we are registered provider under NDIS and Medicare. However our membership fees are not claimable under Medicare or any NDIS scheme, only the consultation fees. These schemes have a range of requirements so make sure to contact us first.